Advancements in communication technologies, including the internet, smartphones, social media, and SaaS usage, have only been around for a relatively short period of time. Yet, they’ve completely revolutionized how businesses communicate.
These technologies have enabled a higher degree of collaboration between teams across an organization, as well as colleagues and customers around the world. Social media, live chat, and project management channels are just a few examples of how employees, customers, and partners can engage with your brand today.
The ever-increasing pool of potential communication channels presents exciting opportunities to build better connections and new challenges for businesses to overcome. This opportunity makes business communication more critical to the stability and long-term success of your team and company.
Without strong collaboration, companies are unable to function effectively, let alone achieve their goals. Because of this, internal business communication is essential.
Facilitating good internal business communication:
Within your own team, more effective communication means more productive collaboration. And improving communication on a company-wide level promotes better interdepartmental relationships, which in turn can increase overall company health.
Effective internal communication is especially critical for global companies working across different time zones. Asynchronous communication in particular must be clear and direct without sacrificing professional courtesy. This helps avoid confusion and setbacks that cannot be identified and corrected as quickly as during synchronous communications.
A widely distributed, easily accessible internal brand style guide can help clarify and unify expectations around proper business etiquette and communication styles across channels and departments. This can help improve consistency while minimizing misunderstandings.
Business communication with customers, clients, and the general public plays a critical role in generating sales and revenue.
Effective external business communication is important because it:
Effective external communication is especially critical in building a positive global presence for companies that serve multiple countries worldwide. Choosing your words carefully and avoiding language that is difficult to translate, such as idioms, can help ensure positive experiences regardless of country or region.
Recognizing why business communication is important naturally leads to two follow-up questions: How do you improve your company’s communications? And how do you do so quickly, across multiple channels?
Hosting a series of training sessions and distributing educational materials are common strategies that typically work well. However, it takes time to see the full benefits of these initiatives.
To accelerate the rate of change within your company, consider looking to technology for solutions. A digital communications assistant like Grammarly Business can be instrumental in rapidly improving the quality of business communications across multiple channels and teams.
Grammarly offers features to help your team instantly check written communications for mistakes in spelling, grammar, and diction. It can also assess and revise tone while checking documents against a customizable style guide to ensure alignment with company guidelines. With the right technology on your side, your brand can increase the quality of your written communications by more than 70% in just six months.
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